FAQs
Can I Place My Saffire on a Combustible Surface?
Saffire recommends using a Build Kit on combustible surfaces. The Build Kit’s ceramic feet and stainless steel shield create an air buffer between the base of your Saffire grill and the combustible surface to prevent scorching or ignition. DO NOT LEAVE YOUR SAFFIRE OPEN AND UNATTENDED to avoid igniting combustible material or overheating your grill (1000+ degrees dome temperature). Review any local regulations regarding the placement of outdoor grills, smokers, cookers, etc. DO NOT USE INDOORS except when approved for commercial use.
Do I Need to Break-In/Burn-In My Saffire Before I Start Cooking at Full Temperature?
No, your Saffire Grill does not need breaking in or burning in. It can handle temperatures up to 700 degrees right away.
Do I Need to Buy a Grill Cover?
Your Saffire grill is a high quality, top performance machine built for the outdoors. Grill covers are usually not necessary. If your grill will consistently be in contact with harsh chemicals like chlorine (from being right next to a hot-tub, for example [which we do not recommend]) or salt (from being used near the ocean), we do suggest a cover. Otherwise, covers simply reduce the need to clean the exterior of your grill from the elements. Note that you can also optionally cover your grill with a tarp. Make sure your grill is cool before covering to avoid condensation build up, which can potentially cause mildew on ceramic parts.
However, please note that if you have bamboo side shelves, we do recommend either covering them up or taking them off and storing them in a dry location when you aren’t grilling. This will prevent a moldy/mossy build-up on the wood surface.
Do I Need to Use a Water Pan?
People usually use water pans to prevent their meats from drying out while smoking. With a Saffire this isn’t necessary. We do recommend putting a drip pan underneath your foods, but this is just to catch the fat drippings and keep your grill clean.
Do You Ship Nationwide in the US?
Pretty much. We will ship to the entire continental US. We do not ship to Alaska, Hawaii, the Florida Keys, or other locations that are not part of the continental US. You can also look up your nearest Saffire dealer here.
Do You Ship to Canada?
We will only ship to the Ontario and Quebec provinces of Canada. You can also try your nearest Saffire dealer.
Do You Ship to Germany, Netherlands, Australia, Etc.?
We do not ship new grills outside of the continental US and certain provinces in Canada. Instead, please get in touch with your nearest Saffire dealer. However, if you have a Saffire that needs replacement parts and you can’t get them through your local dealer, please fill out our warranty claim form and we will get back to you about your options. (Please note, though, that shipping outside of the US and Canada can be quite expensive.)
Does the Multi-Rack Fit My Grill?
The Multi-Rack will fit all XL grills, and almost all Large grills. Note that we now offer a Multi-Rack to fit inside of the SG18 and SG22. If you have an SG18/SG22, you should purchase this specially-crafted Multi-Rack.
If you have a Large grill from before 2018, you may need to sand around the inside of the rim for the multi-rack to fit nicely. If your grill measures 19″ from rim to rim (or in other words, from one side to the opposite), it should fit without any sanding. If your grill measures 18 ¾” from rim to rim, sanding will be necessary.
You can use a metal file or even sandpaper to sand around the inside rim of your grill. You shouldn’t need to file any more than a quarter of an inch around the edge, and it’s okay if filing takes off some of the gasket seal too. More information can be found here.
Does the New Crucible Firebox Work with My Old Saffire?
The Crucible itself will fit inside all of our XL and Large grill sizes.
We recommend getting a Multi-Rack and Heat Deflector with your Crucible. Unfortunately the old single-piece heat deflector with the three tabs on the sides won’t fit in a Crucible.
If you have an older-style Large grill, either an SG18 or an SG22, we recommend getting our SG18/SG22 Multi-Rack, which is a modified version specifically designed to work in your grill. If you don’t know if you have an SG18 or SG22 Large Saffire, contact us!
Help! My Grill/Part Came Damaged! Now What?
Grills—Did you read our Shipping Policy for freight shipments?
Other—If you ordered parts or some other small-to-medium product, you won’t need to sign for your package. Just open the box and check for any damage. If you find any, please fill out our shipping claim form.
