Returns & Exchange Policy
If you are not completely satisfied with one of our products you may return it any time within 30 days from the date of purchase and in its original packaging for a full product refund. Products purchased at a discount may be refunded through the use of in-store credit. Refunds do not include shipping costs. On exchange of products returned due to manufacturer defect, Saffire Grill Co. will also pay for shipping on the outbound replacement product. We require that the product not be missing components or manufacturer's documentation, and be in original packaging. Special order or non-Saffire accessories are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Returns missing original packaging may not receive a full refund. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in non-defective returning goods.
Call 877-314-7455 or email firstname.lastname@example.org to arrange your return.