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Saffire features a patented wood feeding system, making it easier to add smoke to your kamado at any time during your cook. It’s super easy to add wood chips/small chunks to the fire, even after you put the meat on the grill. There is no need to soak your chips or chunks at all.

Big Green Egg requires soaking your smoking chips or chunks before you smoke. Soaking for several hours is usually suggested, so not only do you need to prepare the meat before you smoke, but the wood you plan to smoke with too. You won’t be able to add more smoke to your grill very easily after it’s going and the meat is on, so preparation and forethought are very important.

Contact your local Authorized Saffire dealer for touch up paint. If you do not have an Authorized dealer near you, please use our contact page to get in touch with us.

Please contact us using our contact page. We will probably ask you for a photo of the side of your hinge so we have an idea of what we’re dealing with and to start the process.

The short answer is yes, you just need to flip the Elevator upside down. If you want more information, see here.

If you have Saffire’s original SG22 or an 18″ grill, try looking under the 18″ store category. Otherwise. here is a quick reference list that might help you find parts for older grills.

Here is how you can transport your grill, even if it’s an XL.

First remove the internal components and Side Shelves:

  1. Take the Side Shelves off, wrap them in padding and put them in the transport vehicle.
  2. Lift out the Cooking Grid and support rack and set them aside.
  3. Lift out the Ceramic Fire Ring and place it in the vehicle.
  4. Lift out the Ceramic Firebox and place it inside the Fire Ring.
  5. Put the support rack and cooking grids right on top of the Firebox and Fire Ring.

Now remove the grill head from the grill cart. You can use gloves or padding to lift the grill by the side shelf brackets​, or one person can grab the hinge and the other person can hold it by the air control at the bottom. Lift the Grill out of the cart and place it in the vehicle. Put the cart in the vehicle as well. You can put the interior components back in the grill if you need the space.

Finally, make sure there is padding and/or support around the grill in case someone slams on the brakes or pops a wheelie on the way. You should also ensure that the firebox isn’t sitting on any edge, like a seat, unsupported.
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This is how we do it (although we usually avoid doing those wheelies).

Saffires come standard with a stainless steel charcoal basket included. A charcoal basket makes it easier to clean out your grill between cooks, as you can give it a quick shake to knock all of the ash down from between the unused charcoal. Having a charcoal basket provides much more air-flow too, which helps your grill to start faster and burn hotter. It isn’t necessary to use a charcoal chimney starter, which can be quite dangerous to use, when you have a Saffire Charcoal Basket inside your Saffire.

Big Green Egg doesn’t come with a charcoal basket at all. If you want one, you need to buy one separately. Although Big Green Egg does sell a charcoal bucket they call a “Fire Bowl”, it doesn’t provide as much air-flow as our Charcoal Basket. In addition, many Big Green Egg owners purchase an additional accessory, a charcoal chimney starter, because it takes quite a while for their grill to get up to temperature otherwise.

In short, yes, our grills could be called “eggs”, but we would never call them “eggs”.

“Egg” is Slang for Ceramic/Kamado Grills

Big Green Egg sells ceramic kamado grills: that is the category of grill they sell. They coined the term “egg” when referring to their ceramic kamado grills because it makes sense for them, as it’s a shortened version of their name. It’s just like how we use “Saffire” for short when referring to one of our Saffire Grill & Smokers. As Big Green Egg became more popular “egg” became slang for ceramic/kamado grill, like “Kleenex” is for facial tissues. So we don’t call our grills “eggs”, we call them kamado grills or ceramic grills, because that’s what they technically are.

Note: Saffire Grill Co. does not own, and is not affiliated with Big Green Egg or Kleenex in any way.

Grease build-up can cause your chimney top to stick. If you have a stainless steel chimney top, try to tap around the chimney top plate to see if you can pop it free from the grease. Heating up the chimney top will help liquefy the grease and free up the top plate.

You may want to clean the chimney top from time-to-time. The easiest method is to carefully wipe it down with a soft cloth before it fully cools after a cook, to remove any excess grease build-up on the outside. Stainless steel chimney tops can also be taken off and washed by hand in the sink using chlorine-free dish detergent, water and a non-abrasive cloth. If that doesn’t help, contact us using our contact form.

It can be scary to see a crack. It’s important to know that cracks relieve the stress of your firebox’s repeated expansion and contraction. They do not affect your grill’s performance. You may continue using your firebox until it no longer supports the fire ring.

If the firebox breaks, please fill out our warranty claim form. Not every field needs to be filled out, but the more information you can give us, the better we can serve you. Please remember to include proof of original purchase if you have it (such as a receipt, credit card statement, or check register with check #, date, and price shown).

Showing 41-50 of 79 FAQs
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