Last Updated: 1/7/2022
Your connection to or use of saffiregrills.com will be considered an acceptance of the practices and procedures outlined in this privacy policy.
Comments
When visitors leave comments on the site Saffire collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images you publish to the website.
Contacting Us
Saffire uses forms on the website to gather information from you for various purposes. In most cases we require your name and email address. In the case of warranties, we require your address and phone number as well. We also collect this information about you when you email us to get help or ask a question. We use and keep this information to contact you, provide replacement parts to you, or provide you with service, as the case may be. We do not sell this information to other companies, but we may supply it to other companies as needed to perform these services for you. We often use FreshDesk to handle customer communication, as this service helps speed up our response times and helps us provide more effective customer service to our customers. In our ongoing effort to serve you more effectively, we use FreshDesk to communicate with you, and to store information about you such as is noted above. To read FreshDesk's privacy policy, go here.
Purchasing Our Products
We require your name, email address, billing/shipping address, and phone number to process your orders. Our website also automatically collects the IP address used to make your order. We do not sell this information to other companies, but we may supply it to other companies as needed to process and fulfill your orders, and to collect product reviews.
Please note that Saffire does not store your payment information on our servers. This information is sent directly to our credit card processing provider through secure channels.
Contacting You Regarding Orders
Sometimes when you make a purchase through our website it becomes necessary to contact you. We often use FreshDesk to handle customer communication, as this service helps speed up our response times and helps us provide more effective customer service. We may use FreshDesk to contact you about an order, and to that end may store information about you in their service, such as your name, email address, billing and shipping addresses, and phone numbers. To read FreshDesk's privacy policy, go here.
Product Reviews
When you purchase a product from us, we may forward your name, email address, and items purchased to Customer Reviews (CusRev), our independent review verification agency. We do this so they can reach out to you only to ask you to review our products on our behalf. When you do review our products (please do!) they will store your name, your email address, the products you've reviewed, and your reviews. They will share your reviews with us, and your reviews may then show up publicly on our website and theirs. When making your reviews, you may choose to publicly display your full name, part of your name, or to be anonymous to the public. You can read about their privacy practices here.
In addition, we may share any of your reviews on social media platforms and online product listings, such as Google Shopping. When we do share any of your reviews with these types of third-parties, we only share the review information we would normally make publicly available on our own website, meaning: your chosen display name, your star rating, your textual review, the product you reviewed, the date and time of your review and any photos or videos included with your review. Please note that this same information may otherwise be publicly available on our own website, and on the Customer Reviews website.
In-Stock Notifications
Sometimes when a product is out of stock, we may present you with a subscription form to be notified when a product comes back into stock. We only use the email addresses we collect from these forms to notify you of the stock status of products you have subscribed to. We do not share the emails we collect from these forms with others, and we routinely delete each submission within two years after sending the associated in-stock notification out. To ensure your email address is removed from our in-stock notification system sooner, please contact us.
Feedback/Testimonials
If you choose to provide us with any feedback or testimonial, we may display this feedback/testimonial on our website at our discretion. However, at any time that we display your feedback/testimonial, your last name and email address will be kept confidential. For more on feedback/testimonials, see the Terms and Conditions.
Emailing Lists
If you opt-in to our emailing list, we may send you updates about our products, or even sale prices not available on the website. When you choose to do so, we collect contact information, along with place of residence. We do not sell this information to other companies, but we may supply it to other companies as we find it necessary to include you in our mailing lists.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Cookie Persistence
If you wish, you can set up your browser to delete all cookies upon closing. This will prevent all cookies from persisting between browser uses, affecting persistence of your login status, your screen option choices and more, not only here at SaffireGrills.com, but elsewhere as well. You can find this option in your browser's settings.
Saffire Chat Bot
We offer users a chat bot to help make content on our website easier to find and access. The chat bot is hosted locally at saffiregrills.com, specifically to keep your interactions with our chat bot more private. Any conversations you have with the chat bot are stored in your browser's local storage. In some cases the chat bot will email select parts of your conversations to our FreshDesk help desk, so we can review your feedback, answer your questions, or access your submissions to us. The chat bot will inform you that it will be sending your responses to us, and give you a chance to cancel the operation if desired.
You may reset your conversation in your browser's local storage at any time using the chat bot itself. To learn how to reset the conversation stored in your browser using the chat bot, click the "i" information/help button in the chat bot box. Alternatively, clearing your cookies and site data via your browser's settings will have the same effect.
Any information sent to our FreshDesk help desk via the chat bot will be treated as an email or form submission you have sent to us. Please see the "Contacting Us" section of this policy for more information in that regard.
User Activity
We record various types of user activity on our website for security reasons. Log ins, log outs, account and order information changes, comments, orders, and many other types of activities are logged and connected to your account information (when you are logged in) and IP address. This information helps us know when changes were made on our website, and by whom. We only retain activity data for a maximum of 40 days, and do not share this information with anyone.
We also record cases where you have added items to your cart and not finished your order by checking out. In this case we will send you a reminder within a few days about your cart, just in case you forgot about it. You can choose to opt-out of these reminders, if you wish. Just click the opt-out link in the email.
Embedded Content from Other Websites
Some pages may include embedded content (e.g., videos, images etc.). Embedded content is served directly by another website. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Google Analytics
Saffire uses Google Analytics to collect personal and non-personal information about visitors to our website. Information collected includes things like:
- IP addresses,
- browser and operating system data,
- and which pages are viewed and for how long.
We use this information to measure our Online success, and ultimately to provide you with better service.
Google analytics uses cookies to collect this information about you. If you would like to opt-out of Google Analytics tracking, you may optionally disable cookies in your browser (although this is not recommended, as logging into websites requires cookies), or you can install Google's opt-out add-on for your browser.
Advertising
Google Ads
Saffire uses Google to collect personal and non-personal information about visitors to our site. Information collected by Google and shared with us include things like:
- browser and operating system data,
- which pages are viewed and for how long,
- which products are viewed and for how long,
- whether you purchased a product, and which one,
- and how much you spent on the product.
We use this information to track Google advertisement effectiveness, and to potentially serve you more of our ads through Google in the future.
If you would like to opt-out of targeted ads from Google, go here https://support.google.com/ads/answer/2662922?hl=en-GB
Saffire employs a Facebook "pixel" (a web beacon) to collect personal and non-personal information about visitors to our site. Information collected by Facebook and shared with us include things like:
- browser and operating system data,
- which pages are viewed and for how long,
- which products are viewed and for how long,
- whether you purchased a product, and which one,
- and how much you spent on the product.
We use this information to track Facebook advertisement effectiveness, and to potentially serve you more of our ads through Facebook in the future.
(Please be aware that Facebook associates your visits to this website with your account, if you are logged into your Facebook account at the time of your visit. However, the Facebook pixel does not give Saffire any access to or control over your account. Through the Facebook pixel, you are interacting directly with Facebook, who in turn interacts with us.)
If you would like to opt-out of targeted ads from Facebook, go here https://www.facebook.com/ads/settings.
Opt-Out
To opt-out of targeted advertising in general, visit http://www.aboutads.info/choices and http://www.youronlinechoices.eu/.
Google Maps and Geocoding
The dealer locator page and the contact us page both use Google Maps to display a map for your benefit. The dealer locator page also provides search functionality using Google's Geocoding API. Therefore, Google's Privacy Policy is incorporated here by reference, and you are encouraged to read it.