FAQs

Your Saffire Grill is a high performance machine, capable of cooking from 150-750 degrees Fahrenheit. Regular contraction and expansion across a wide temperature range could occasionally require maintenance. Periodically check your nuts for tightness and adjust. Check your temperature gauge and probe, and interior components. If you have any questions, contact Saffire Grills through our Contact page.

If you want your Charcoal Basket and Ash Pan to last as long as possible, here are a few tips to follow:

• Ash acts as an insulator and also blocks air-flow. When you allow ash to reach all the way up near the Charcoal Basket, you’re doing two things: 1) restricting air-flow to your charcoal, which makes it take longer to get the grill up to temperature, and 2) putting more heat-stress on the Charcoal Basket. Think about it, when ash builds up right underneath the basket, heat from the charcoal builds up around the basket too, making the basket even hotter. You won’t notice how hot the Charcoal Basket is getting up where the food is, but that stainless steel basket sure will! Keep the basket cool for more years of use: clean out the ash before it gets up near your Charcoal Basket.
• The bane of steel is greasy, salty drippings. You love to smoke in your Saffire, and we do too, but if you get a lot of salty grease dripping off your food every time you smoke, there’s a few things you can do. First, consider using something to catch the drippings, like an aluminum foil drip pan. Second, if you still find a lot of grease down on your ash pan, consider wiping the grease off as often as you think is necessary. It only takes a second, and your Ash Pan will thank you.

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Starting your Saffire is easy!

How to Start Your Saffire Grill

Here are the steps to start your Saffire grill.

1. Clean the ash out of your charcoal from the cook before.
2. Clean the ash out of your grill, if there is considerable ash build up at the bottom of your grill (underneath your bed of charcoal).
3. Open the top and bottom air vents on your grill before lighting.
4. Use a natural wood-based fire starter or electric fire starter. Do not use fire starter fuel!
5. Leave your Saffire open for 6 minutes after starting so the charcoal can heat up quickly. Don’t leave your grill alone while it’s open, as you could damage your grill and/or start a fire this way!
6. Close your grill, but leave the top and bottom air vents fully open until the grill reaches your intended cooking temperature. Note that “fully open” means with the chimney top swiveled open, to allow as much oxygen to flow through your Saffire as possible.

Also see our detailed guide on getting your Saffire started.

If you’re a customer and you want to submit a warranty claim directly to us, please fill out the customer warranty claim form found here. If you are a dealer filing the claim, please use the dealer warranty claim form on the same page.

Not every field needs to be filled out, but the more information you can give us, the better we can serve you. Please remember to include proof of original purchase if you have it (such as a receipt, credit card statement, or check register with check #, date, and price shown).

If you just want to replace your bamboo side shelves with 304 stainless side shelves, you can check out this guide.

The Saffire website serves as the online sales portal for Authorized Saffire dealers in the continental United States. If there is a dealer in your area with your order in stock, they will fulfill your online Saffire orders by offering local pickup or delivery. All you have to do is specify local delivery in the notes on your order and we will arrange for your local dealer to deliver your grill to your doorstep.

The temperature gauge at the top of your grill should tell you how hot your grill is. There shouldn’t be any need to let the grill get hotter than 700° F. For the safety of your grill and internal components, we recommend cooking at or below the 750° F level. Never let your grill exceed 900° F. This is for your own safety, as well as for the safety of your grill.

Pricing can be found at the Saffire Shop page and your local dealer.