FAQs

Saffire is a specialty kamado for specialty buyers at a bargain price. Dealerships can be confident that Saffire customer service will support them and their customers. If you have any questions about our dealer service, please contact us for details.

All Saffire grills have the same ceramic components. The difference between the classes is the hardware.

A Bronze Saffire comes with powder coated steel bands, hinge, and a cast iron top temperature control. Bronze Saffire carts are powder coated steel.

A Silver Saffire comes with 304 stainless steel bands, hinge and top temperature control. Silver carts come in 202 Stainless steel. Read about why 304 stainless steel is better than the rest here.

Platinum Saffire grills include a 304 stainless handle and the Platinum carts are 304 stainless steel with 304 stainless steel side shelves. Sapphire Blue Saffire grills come exclusively in Platinum Class.

Some people will soak wood in water for 2+ hours before putting it in their grill and lighting the charcoal, but why do that? With our patented Smokin’ Chip Feeder, you can easily add wood chips at any point during a cook. This saves on wood usage, and can save you if you forgot about the wood before you lit the grill!

This is your Efficiency Plate. Peel the white cover off your Efficiency Plate and put it below your firebox at the very bottom of your Saffire grill, feet down. The air between the plate and the bottom of your Saffire creates a buffer that helps your grill hold heat for long cooks better than any other kamado on the market!

Please review the warranty here.

Saffire offers a 1 year warranty on wood tables for manufacturer’s defects that inhibit the function of the table. Cosmetic defects are not under warranty.

We have introduced different Saffire models over the years. Here’s a quick rundown on them:

• 2008 – The first Saffire was the SG22, a Large model.
• 2010 – Two years later we came out with the SG18 Large model, which replaced the SG22.
• 2014 – We started selling our modern Large grill, the SGUS19. This is also when we introduced a larger model for the first time: our XL grill, the SGUS23.
• 2016 – We began selling the SGUS15, our Medium grill.
• 2018 – We began selling the SGUS13, our Small/Portable grill.

Here is how to tell which model you own:

• SG22 and SG18 – These are the oldest Saffires, and are virtually indistinguishable from one another. You know you have one of these model grills if the port on the front of your grill is oval/rectangular. The cap will be oval, and you will pull to remove it. The Smokin’ Chip Feeder port/hole in the grill itself will be rectangular.
• SGUS19 – If the Smokin’ Chip Feeder port on the front of your grill is a circle (you twist the cap to remove it) and the inside diameter of your grill measures 18 3/4″ or greater, you have an SGUS19.
• SGUS23 – This grill has an inside diameter of approximately 23″.
• SGUS15 – This grill has an inside diameter of approximately 15″.
• SGUS13 – This grill has an inside diameter of approximately 13″.

Natural Lump Charcoal is the best. Natural lump charcoal burns cleanly with very little ash production. As its name suggests it is all natural wood turned into charcoal. Many types of briquettes are composed more of coal (fossil fuel, out of the ground) than natural wood species. See more info on charcoal here.

You can add several wood types to your grill to add smoked flavor. Here is a list to get you started:

• Apple — Poultry and Pork
• Cherry — Poultry and Pork
• Hickory — Poultry and Pork
• Oak — Beef
• Olive — Beef
• Mesquite — Beef

For more information, see this page.

Our Charcoal Basket and Ash Pan are a great combo. Why? The basket makes it super easy to shake the ash off your charcoal before each cook. It takes less than five seconds to do. The pan holds a ton of ash, but when it starts to get full it’s really easy to take out and dump the ash into a heat resistant receptacle.

(Never dump hot ash, please! Wait at least 24 hours after your last cook for the ash to fully cool.)