FAQs

Grills—If you ordered a 15″ or larger grill (a freight shipment), don’t sign the Bill of Lading (BOL) right away that the driver will hand you. Before doing anything else, look over the box for any box damage, even very minor damage. Take photos of the damage, and write down on the Bill of Lading what is damaged on the box. Be sure to read everything in our Shipping Policy for freight shipments, or you might get stuck with a broken grill!

Other—If you ordered parts or some other small-to-medium product, there’s nothing special you need to do. Just let us know if you find anything damaged.

Calibrating your temperature gauge or thermometer is very easy when you have another thermometer that you already know is accurate. There are three steps to do this.

Step 1. Make Sure You Can Calibrate Your Thermometer/Temperature Gauge

First, make sure you have a thermometer or temperature gauge that can be calibrated. For digital thermometers, please see your thermometer manual for instructions. For Saffire’s temperature gauges, look at the bottom of the temperature gauge stem. If the stem has what looks like the head of a bolt, you can calibrate it by turning that small part with a screwdriver. Turning it clockwise moves the needle to a lower temperature, turning it counter clockwise moves the needle to a higher temperature.

Step 2. Heat Some Water

You can heat water in the microwave, on the stove, in your Saffire, you choose. If using our temperature gauge, you will want to get the water to at least 150 F°, as that is the lowest temperature mark on the dial.

Step 3. Calibrate the Thermometer/Temperature Gauge to Match

Here is where things may take a little time. Put the stem or metal probe of each thermometer/gauge into the hot water. Let them sit in the water for at least 1 minute, or until the temperatures stop changing on both for more than 10 seconds on each thermometer.

Now just calibrate the temperature on the temperature gauge/thermometer to match the one that you know has an accurate reading. You may need to insert your temperature gauges/thermometer probes into the water and recalibrate multiple times until the readings match.

That’s it!

Calibrating your temperature gauge or thermometer is easy with the water boil method. There are four steps to do this.

Step 1. Make Sure You Can Calibrate Your Thermometer/Temperature Gauge

First, make sure you have a thermometer or temperature gauge that can be calibrated. For digital thermometers, please see your thermometer manual for instructions. For Saffire’s temperature gauges, look at the bottom of the temperature gauge stem. If the stem has what looks like the head of a bolt, you can calibrate it by turning that small part with a screwdriver. Turning it clockwise moves the needle to a lower temperature, turning it counter clockwise moves the needle to a higher temperature.

Step 2. Determine the Temperature Water Boils at

Once you know how to calibrate your thermometer or temperature gauge, the next step is determining what temperature the water will boil at in your area. Use our boiling water calculation tool to determine the temperature water boils in your area.

Step 3. Boil Some Water

Add distilled water to a pot and heat it on the stove. Get your water up to a rolling boil before continuing to the next step.

Please note that extra elements in the water can effect the temperature the water will boil at. This is why we recommend using distilled water for the highest accuracy.

Step 4. Calibrate the Thermometer/Temperature Gauge to Match

Here is where things may take a little time. Now that you know the expected temperature of the boiling water, put the stem or metal probe into the boiling water. Let it sit in the boiling water for at least 1 minute, or until the temperature stops changing for more than 10 seconds.

Now just calibrate the temperature on the temperature gauge/thermometer to match what temperature you know the boiling water is at. You may need to insert your temperature gauge/thermometer probe into the boiling water and recalibrate multiple times until the reading matches.

That’s it!

The serial number for your Saffire may be found in a few different locations.

• If you have the manual that came with your grill, there might be a sticker on the manual with your specific serial number on it.
• Most Saffires have a sticker on the inside of the hinge with the serial number on it.
• Some older Saffires may have the serial number written on the bottom of the grill. Be careful getting access to this!

Please note that at this time the serial number is not required to fill out a warranty claim. We need your purchase receipt first and foremost.

Contact your local Authorized Saffire dealer for touch up paint. If you do not have an Authorized dealer near you, please use our contact page to get in touch with us.

The short answer is yes, you just need to flip the Elevator upside down. If you want more information, see here.

If you have Saffire’s original SG22 or an 18″ grill, try looking under the 18″ store category. Otherwise. here is a quick reference list that might help you find parts for older grills.

• Ceramic Firebox — Being replaced by the Crucible Firebox (Large and XL only so far)
• Ceramic Fire Ring — Being replaced by the Crucible Firebox (Large and XL only so far)
• Large-Only Heat Deflector — Replaced by the Large Two-Piece Heat Deflector
• Old Primary Cooking Grid — Being replaced by the Multi-Grid (requires Multi-Rack; Large and XL only so far)
• Cooking Grid Elevator — Being replaced by the Multi-Rack (Large and XL only so far)
• XL-Only Multi-Level Adjustable Rack — Replaced by the Multi-Rack
• Rectangular Smokin’ Chip Feeder Tool — Replaced by the round Smokin’ Chip Feeder tool, which fits in the newer round Smokin’ Chip Feeder port
• Bamboo Handle Replacement Kit, Large — Replaced by either the Platinum Rod Handle, or the Bronze Rod Handle
• XL Ultra Torsion Hinge Spring — Replaced by multiple Large hinge springs on the new XL model

Here is how you can transport your grill, even if it’s an XL.

First remove the internal components and Side Shelves:

1. Take the Side Shelves off, wrap them in padding and put them in the transport vehicle.
2. Lift out the Cooking Grid and support rack and set them aside.
3. Lift out the Ceramic Fire Ring and place it in the vehicle.
4. Lift out the Ceramic Firebox and place it inside the Fire Ring.
5. Put the support rack and cooking grids right on top of the Firebox and Fire Ring.

Now remove the grill head from the grill cart. You can use gloves or padding to lift the grill by the side shelf brackets​, or one person can grab the hinge and the other person can hold it by the air control at the bottom. Lift the Grill out of the cart and place it in the vehicle. Put the cart in the vehicle as well. You can put the interior components back in the grill if you need the space.

Finally, make sure there is padding and/or support around the grill in case someone slams on the brakes or pops a wheelie on the way. You should also ensure that the firebox isn’t sitting on any edge, like a seat, unsupported.
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This is how we do it (although we usually avoid doing those wheelies).