FAQs

Grills—Did you read our Shipping Policy for freight shipments?

Other—If you ordered parts or some other small-to-medium product, you won’t need to sign for your package. Just open the box and check for any damage. If you find any, please fill out our shipping claim form.

The wood on your Saffire grill table is oiled. You can do a search for “how to clean teak or oiled wood” and that should give you an idea about cleaning the wood. Generally, feel free to scrub the wood, but be aware that you might want to apply more oil depending on how hard you scrub, the abrasiveness of the pad and how it looks afterward.

For cleaning a granite top, just look for products that are acceptable to use for cleaning marble/granite.

Saffire’s superior air control allows tighter temperature control without relying on external “bells and whistles.” Air flow is the key. Adjusting your top and bottom vents controls the air flow through your Saffire grill. See the Saffire Manual page 11 for details on suggested settings.

Make sure you have enough lump charcoal in your firebox. Think about your Saffire Grill as a controlled camp fire. What kind of fire are you trying to build? Arrange the lump in your firebox to build a big fire, and fill the firebox to the brim. Visit the Saffire video page and watch the How to Light your Saffire Grill video for details on lighting.

Check to see if your fuel is dry. Think of lump charcoal like you would wood. Wood can hold moisture in even when it looks dry. The same is true of lump charcoal. Make sure you store your charcoal away from the elements, preferably in an air tight, sealed container.

Clear the air holes in your firebox of leftover lump or ashes to ensure proper air flow.
Take a look at your temperature gauge. Contact the Saffire team if it is not reading correctly on the grill or after the “boil test”.

Make sure not to let your grill get too hot. Also see “How Hot is Too Hot for My Saffire?”

For grills with fire grates that hold the charcoal in the firebox, never let the ash build up enough to reach the fire grate. Cutting off some of the air from the bottom of the charcoal makes it burn insanely hot, which can permanently damage your fire grate.

You should check the ash level before each cook, and remove it if it’s building up.

If you live near the ocean, such as in Florida, we recommend the following:

• Choose the Platinum Saffire. The Platinum Saffire features 304 stainless steel on all external parts (not including the casters), which greatly improves it’s life in the ocean air.
• Regularly wipe down the external steel on your grill with fresh water. Because ground water near the ocean can be salty too, we recommend having distilled water handy in a spray bottle. You can spritz the steel with fresh water, and then wipe it down to remove salt build-up on the surface and keep it lasting longer.
• Purchase a grill cover. We recommend getting a grill cover to protect your grill from the salty air when not in use. You still need to wipe your grill down with fresh water from time to time, but a grill cover will help make that work more effective.

This is very easy to do.

1. Unscrew the Smokin’ Chip Feeder cap.
2. Put wood chips into the open (half cylinder) end of your Smokin’ Chip Feeder tool.
3. Slide the chip feeder into the port and rotate it to dump the chips onto the charcoal.
4. Remove the chip feeder.
5. Screw the cap back on.

Now you’re in business!

Assembling a Saffire cart is pretty straight forward.

Parts

When you open the box you will have:

• 4 legs with the wheels already attached: two legs will have locking brake caster wheels, and two will have regular caster wheels without brakes
• 2 cross-connector pieces with pre-drilled screw holes
• 16 screws to assemble the cart
• 8 felt liners with a peel away sticky backing, to protect the grill from scratches.

Cart Assembly

Take one of the legs with a locking caster wheel and turn it so the caster wheel is facing up toward you. Insert the two cross-connectors into the openings of the leg, with the flat side of the connector facing up toward you. One cross connector will fit into the top opening of the leg, and the other in the bottom. Put four screws through the leg and the cross-connectors, and tighten them really well.

Take the other leg with a locking caster wheel and insert it into the cross-connectors, next to the one you’ve already inserted. Use four more screws to attach the leg loosely.

You should now have two cart legs left, without locking brakes, to attach. Attach these to the cart next to each other using the remaining screws. Tighten them loosely.

You now have a fully assembled Saffire grill cart. Review the cart to ensure the two locking brake caster wheels are side by side of each other, and the non-locking caster wheels are also side by side of each other. If the locking caster wheels are across from each other, move the legs around so they are side by side.

Tighten all of the screws firmly.

With the cart fully assembled, turn it over onto the caster wheels, face the locking brakes toward you and apply the locking brakes.

Felt Liners

Now apply the protective felt liners, so the cart won’t scratch up your grill.

First you will be applying four protective felt liners to the inside corners of the cart cradle, where the grill will sit. One by one, peel off the paper from the back of four felt liners and apply the sticky side to the inside corners of the cart cradle.

Next you will be apply the remaining four protective felt liners to the vertical support arms of the cart, preferably near the top. One by one, peel off the paper on the back of the felt liners and apply the liners to the inside support arms of the cart.

Ready to Insert the Grill!

With the brakes applied and the felt liners attached, the cart is now ready for the grill to be inserted into the cart cradle.

Note: Remember to insert the grill so it faces the locked brakes! In the future you will appreciate having easy access to the locking brakes while using your grill.

Good question! There are two kinds of Multi-Racks, so first we need to determine which one you have.

Standard Multi-Rack

Description

If you have our standard Multi-Rack, two of the posts will have one inward-facing hook to hold onto your cooking grid and two posts will have two inward-facing hooks.

Placement

Your Multi-Rack sits on top of your firebox. The side with the metal rings rests on the firebox, while the side with the arms or posts face up in the air. The posts are what your cooking grids hook onto.

Attaching the Cooking Grids

To use the top level of the Multi-Rack, take one of your Multi-Grid halves and attach the round side to a post with a single hook, making sure both far ends of the half grid attach to both posts with two hooks. Do the same thing with the other half grid. Each half grid should be attached to opposite sides and hooks of each other.

If you want to place either half of your Multi-Grid down near the charcoal for a more intense cook, simply tilt it so it slips past the hooks, then let it rest on the bottom level.

SG18/22 Multi-Rack

Description

If you have our SG18/22 Multi-Rack, all four posts will have one inward-facing hook to hold onto your cooking grid. Each hook will be at a 45 degree angle, and face one of the other hooks.

Placement

Your Multi-Rack sits on top of your firebox. The side with the metal rings rests on the firebox, while the side with the arms or posts face up in the air. The posts are what your cooking grids hook onto.

Attaching the Cooking Grids

Please note that you can’t use an SG18/22 Multi-Rack with a Multi-Grid (our two-piece cooking grid). You must have the Primary Cooking Grid.

To use the top level of the SG18/22 Multi-Rack:

1. Make sure it’s turned so that the hooks point perpendicular from the front of the grill. In other words, if you’re standing in front of the grill, two hooks on the SG18/22 Multi-Rack should point away from you and two should point toward you.
2. Take your Primary Cooking Grid and attach the grid’s top bars that run along the entire length of the cooking grid to the posts. Again, be sure the Multi-Rack is turned so that when the bars on the top of the cooking grid are running parallel to the front of your grill, the hooks on the Multi-Rack are perpendicular to the bars and will hook onto the bars.

If you want to place your Primary Cooking Grid down near the charcoal for a more intense cook, simply turn the Primary Cooking Grid 90 degrees so the bars slip past the hooks, then let it rest on the bottom level. You can tell the Primary Cooking Grid will slip past the hooks by paying attention to the bars the run along the top of the grid.

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• Remove your ash on a regular basis to maintain proper air flow.
• Use high heat, 500° to 550° F, for around 30 minutes to burn off the grease and smoke buildup (creosote) from the internal ceramic components and accessories. Note that cooking at 500° F or hotter from time to time will do to keep your grill clean.
• Ceramic components and accessories can be scraped with a plastic brush or scraper (not a wire brush). Regular cleaning is not necessary.
• It is a good practice to occasionally clean your chimney top. You can carefully wipe it down with a soft cloth before it fully cools to remove grease build-up on the outside. We recommend wearing gloves while doing so. Stainless steel chimney tops can be taken off and hand-washed with a non-chlorine dish detergent degreaser in hot water. This will prevent grease build-up, which can prevent it from opening or closing when it cools.
• You can wipe your Saffire grill down with a terry cloth or microfiber towel to spruce up the exterior. Lemon Pledge works nicely to shine up the exterior of your Saffire. Be sure to wipe all the pledge free of your grill before starting the grill.
• Periodically remove your internal components to clean out any pieces of lump or ash from around the firebox or fire ring.
• We suggest using a stainless steel or copper wire brush on your grids before you cook. Get the grill hot (500° F) for 5 to 10 minutes to burn off food leftovers. Brush the grids, close the lid and slow the grill down with the Air Controls. Finally, a good way to finish cleaning and prepare the grid for food is to wipe it with a cloth soaked with vegetable or olive oil. You can use your grill brush to aid in the application. A small piece of cloth will normally stick to the wire brush quite well. Do this just before putting food on the grill. This also helps to remove any bristles that may have been left on the cooking grid from the brush, which can be dangerous if swallowed.
• DO NOT USE HARSH CHEMICALS TO CLEAN YOUR GRILL.