FAQ

Every Saffire Grill includes the ceramic dome and base, steel hardware (bands, hinge, top temperature control, patented chip feeder port, ash door) in ...

Pricing can be found at your local dealer, or on the Saffire Store page. ...

We have four grill sizes: Small, Medium, Large and XL.
– The Small, or 13″, has a 13″ inner diameter, as measured at the rim of the grill.
– The Mediu ...

The Saffire website serves as the online sales portal for Authorized Saffire dealers in the continental United States. If there is a dealer in your ar ...

Do you want to sell the best kamado on the market? Fill out our contact form and our Sales Team will contact you shortly. ...

Saffire is a specialty kamado for specialty buyers at a bargain price. Dealerships can be confident that Saffire customer service will support them an ...

All Saffire grills have the same ceramic components. The difference between the classes is the hardware.

A Bronze Saffire comes with powder coated st ...

That’s a good question. Here is what we often see customers purchase, and what we believe are the most useful products. We’ve organized them by order ...

When you are on our Store page, you can sort the items that come up for you by popularity. Just click on the sort drop-down list near the top of the p ...

The type of food you can cook on a Saffire are virtually endless. Here are some ideas to consider.

On the Cooking Grids: Baby Back Ribs, Spare Ribs, ...

Your Saffire Grill is a high performance machine, capable of cooking from 150-750 degrees Fahrenheit. Regular contraction and expansion across a wide ...

– Remove your ash on a regular basis to maintain proper air flow.
– Use high heat, 500° to 550° F, for around 30 minutes to burn off the grease and sm ...

Contact your local Authorized Saffire dealer for replacement gasket. If you do not have an Authorized dealer near you, you can order from us here. ...

Contact your local Authorized Saffire dealer for touch up paint. If you do not have an Authorized dealer near you, please use our contact page to get ...

What looks like tiny cracks in your Saffire’s paint is called crazing. Crazing happens on a vast majority of ceramic products. There can be less crazi ...

For grills with fire grates that hold the charcoal in the firebox, never let the ash build up enough to reach the fire grate. Cutting off some of the ...

If you have Saffire’s original SG22 or an 18″ grill, try looking under the 18″ store category. Otherwise. here is a quick reference list that might he ...

Grease build-up can cause your chimney top to stick. If you have a stainless steel chimney top, try to tap around the chimney top plate to see if you ...

If you just want to replace your bamboo side shelves with 304 stainless side shelves, you can check out this guide. ...

Please check out this page, which highlights general grill use topics, including those found in your manual. If you can’t find your answer there, plea ...

No. Your Saffire Grill does not need seasoning or “breaking in.” ...

Natural Lump Charcoal is the best. Natural lump charcoal burns cleanly with very little ash production. As its name suggests it is all natural wood tu ...

Saffire does not recommend using lighter fluid to light your charcoal. Lighter fluid chemicals leave a residue that requires several high temperature ...

A heat deflector is designed to block flames from touching the food on your Saffire cooking grid(s), converting your Saffire grill into a “smoke-only” ...

Saffire’s superior air control allows tighter temperature control without relying on external “bells and whistles.” Air flow is the key. Adjusting you ...

The temperature gauge at the top of your grill should tell you how hot your grill is. There shouldn’t be any need to let the grill get hotter than 700 ...

You should check the ash level before each cook, and remove it if it’s building up.

For grills with fire grates that hold the charcoal in the firebox ...

No. Your Saffire grill is solidly built for you to enjoy Grilling, Smoking, and Baking whatever the temperature is outside. Do not pour water in your ...

Your Saffire grill is a high quality, top performance machine built for the outdoors. Grill covers are usually not necessary. If your grill will consi ...

Saffire recommends using a Build Kit on combustible surfaces. The Build Kit’s ceramic feet and stainless steel shield create an air buffer between the ...

It’s time to get smokin’! Unscrew the cap (aka “bellybutton”) on the chip feeder port. Load your chip feeder with the wood chips of your choice. Slide ...

This is your Efficiency Plate. Peel the white cover off your Efficiency Plate and put it below your firebox at the very bottom of your Saffire grill, ...

Here is how you can transport your grill, even if it’s an XL.

First remove the internal components and Side Shelves:

– Take the Side Shelves off, wr ...

Please check out this page, which highlights general grill use topics, including those found in your manual. If you can’t find your answer there, plea ...

Just complete the registration form here. ...

If you’re a customer and you want to submit a warranty claim directly to us, please fill out the customer warranty claim form found here. If you are a ...

It can be scary to see a crack. It’s important to know that cracks relieve the stress of your firebox’s repeated expansion and contraction. They do no ...

Please review the warranty here. ...

Saffire offers a 1 year warranty on wood tables for manufacturer’s defects that inhibit the function of the table. Cosmetic defects are not under warr ...

The Multi-Rack will fit all XL grills, and almost all Large grills. Note that we now offer a Multi-Rack to fit inside of the SG18 and SG22. If you hav ...

The short answer is yes, you just need to flip the Elevator upside down. If you want more information, see here. ...

The Crucible itself will fit inside all of our XL and Large grill sizes. However, Large grills require a Multi-Rack instead of the triangular Cooking ...

If you are still using an older-style Heat Deflector, you may get by if you bend the elevator legs out so it can stand on the Crucible. However, we do ...

Please read and print this form. Then, once your grill arrives, follow all four steps on the form to check for shipping damage. If you find shipping d ...

Grills—If you ordered a 15″ or larger grill (a freight shipment) and the box is damaged, please do not sign the shipping paperwork. Doing so is signin ...

Pretty much. We will ship to the entire continental US. We do not ship to Alaska, Hawaii, the Florida Keys, or other locations that are not part of th ...

We will only ship to the Ontario and Quebec provinces of Canada. You can also try your nearest Saffire dealer. ...

We do not ship new grills outside of the continental US and certain provinces in Canada. Instead, please get in touch with your nearest Saffire dealer ...