FAQs

Saffire recommends using a Build Kit on combustible surfaces. The Build Kit’s ceramic feet and stainless steel shield create an air buffer between the base of your Saffire grill and the combustible surface to prevent scorching or ignition. DO NOT LEAVE YOUR SAFFIRE OPEN AND UNATTENDED to avoid igniting combustible material or overheating your grill (1000+ degrees dome temperature). Review any local regulations regarding the placement of outdoor grills, smokers, cookers, etc. DO NOT USE INDOORS except when approved for commercial use.

No, your Saffire Grill does not need breaking in or burning in. It can handle temperatures up to 700 degrees right away.

Your Saffire grill is a high quality, top performance machine built for the outdoors. Grill covers are usually not necessary. If your grill will consistently be in contact with harsh chemicals like chlorine* or salt**, we do suggest a cover. Otherwise, covers simply reduce the need to clean the exterior of your grill from the elements. Make sure your grill is cool before covering to avoid condensation build up, which can potentially cause mildew on ceramic parts.

However, please note that if you have bamboo side shelves, we do recommend either covering them up or taking them off and storing them in a dry location when you aren’t grilling. This will prevent a moldy/mossy build-up on the wood surface.

* Your grill can get covered in chlorine molecules from being next to a hot tub or pool. We do not recommend use of a grill next to a hot tub or pool!
** Your grill can get covered in microscopic salt crystals from being used near the ocean. If you live near the ocean, see this FAQ for advice.

People usually use water pans to prevent their meats from drying out while smoking. With a Saffire this isn’t necessary. We do recommend putting a drip pan underneath your foods, but this is just to catch the fat drippings and keep your grill clean.

That depends on what you mean by “feet”.

• If you mean a cart with wheels, most of our Platinum Saffire Grill & Smokers, and all of our Bronze Saffire Grill & Smokers have the cart included in the grill price.
• If you mean ceramic feet, then no. Our Platinum BBQ Island Grills (which is the grill itself without the cart) don’t include Build-in Kits by default because not everyone needs one. For more information about our Island Grills and our Build-In Kits, see our Best Built-in Kamado page.

Always read the product description to know what is included with your grill purchase!

We don’t. We’re just not really into that color. We think you’ll really like our lineup of sapphire blue, onyx black, and matte black grills, though!

Pretty much. We will ship to the entire continental US. We do not ship to Alaska, Hawaii, the Florida Keys, or other locations that are not part of the continental US. You can also look up your nearest Saffire dealer here.

We will only ship to the Ontario and Quebec provinces of Canada. You can also try your nearest Saffire dealer.

We do not ship new grills outside of the continental US and certain provinces in Canada. Instead, please get in touch with your nearest Saffire dealer. However, if you have a Saffire that needs replacement parts and you can’t get them through your local dealer, please fill out our warranty claim form and we will get back to you about your options. (Please note, though, that shipping outside of the US and Canada can be quite expensive.)