Warranty and Registration – Saffire Grills

Warranty Claim for Customers

Your Information

First Name

Last Name

Street Address

Street Address 2

City

State/County

ZIP/Postal Code

Country

Phone Number

Dealer Information

Dealer Name

Dealer's Contact Name

Dealer's Phone

Dealer's Email

Grill Information

Date of Purchase

Grill Serial Number

Grill Size

Grill Class

Grill Color

Damaged Parts Description

Damaged Part Item SKU

Description of Defect

Photo(s) of Damaged Part (Max 5 MB File Size)

Choose files

Proof of Original Purchase
(Proof of original purchase is required for full warranty replacement. If left blank you may still qualify for half warranty replacements.)

Choose files

Warranty Claim for Dealers

There are times it is simpler for the end-user if they reach out to us directly with a warranty claim. The end user can use the customer warranty claim form above. You can provide them with their proof of purchase to make the process simpler for them.

Otherwise, feel free to fill out this form below.

Dealership/Vendor Information

Dealer's Distributor

Dealer Business Name

Street Address

Street Address 2

City

State/County

ZIP/Postal Code

Country

Dealer Contact's First Name

Dealer Contact's Last Name

Dealer's Phone

Dealer's Email

Customer Information

Customer Name

Street Address

Street Address 2

City

State/County

ZIP/Postal Code

Country

Phone

Grill Information

Date of Purchase

Grill Serial Number

Grill Size

Customer's Grill Class

Customer's Grill Color

Damaged Parts Description

Damaged Part Item SKU

Description of Defect

Photo(s) of Damaged Part (Max 5 MB File Size)

Choose files

Proof of Original Purchase
(Proof of original purchase is required for consideration of free shipping on your claim.)

Choose files

Purchase Order (Optional)

Choose files

Processing and Fulfillment

Please credit me for these replacement(s) as applicable, I will provide the parts to the customer out of my stock.
Please charge me as applicable and ship the replacement part(s) to me ASAP.
Please charge me as applicable and ship the replacement part(s) to me with my next order.
Please charge me as applicable and ship the replacement part(s) directly to the customer address provided above.

Warranty Claim for Distributors

Otherwise, feel free to fill out this form below.

Dealership/Vendor Information

Distributor's Business Name

Street Address

Street Address 2

City

State/County

ZIP/Postal Code

Country

Distributor Contact's First Name

Distributor Contact's Last Name

Distributor's Phone

Distributor's Email

Customer Information

Dealer's Name

Customer's Name

Ship To

Dealer
Customer

Street Address

Street Address 2

City

State/County

ZIP/Postal Code

Country

Phone

Grill Information

Date of Purchase

Grill Serial Number

Grill Size

Customer's Grill Class

Customer's Grill Color

Damaged Parts Description

Damaged Part Item SKU

Description of Defect

Photo(s) of Damaged Part (Max 5 MB File Size)

Choose files

Dealer's Purchase Invoice

Choose files

Proof of Original Purchase
Customer's proof of original purchase is required for consideration of free shipping on claims where the customer is the end-user (that is, the customer owns the grill and this claim is ultimately being made on the customer's behalf).
(Examples of Proof: invoice, purchase receipt, credit card statement, check register with check #, date, and cost)

Choose files

Your Purchase Order (Optional)

Choose files

Processing and Fulfillment

Please credit me for these replacement(s) as applicable, I will provide the parts to the dealer/customer out of my stock.
Please charge me as applicable and ship the replacement part(s) to me ASAP.
Please charge me as applicable and ship the replacement part(s) to me with my next order.
Please charge me as applicable and ship the replacement part(s) directly to the ship-to address provided above.

Warranty Registration and Claim Forms

Register Your Grill

Warranty Claim for Customers

Your Information

Dealer Information

Grill Information

Warranty Claim for Dealers

Dealership/Vendor Information

Customer Information

Grill Information

Processing and Fulfillment

Warranty Claim for Distributors

Dealership/Vendor Information

Customer Information

Grill Information

Processing and Fulfillment

Warranty Document