Frequently Asked Questions

Parts and Maintenance

Your Saffire Grill is a high performance machine, capable of cooking from 150-750 degrees Fahrenheit. Regular contraction and expansion across a wide temperature range could occasionally require maintenance. Periodically check your nuts for tightness and adjust. Check your temperature gauge and probe, and interior components. If you have any questions, contact Saffire Grills at 877-314-7455 or visit the Saffire Contact page.

Remove your ash on a regular basis to maintain proper air flow. Regular cleaning is not necessary. High heat burns can burn off grease and smoke buildup (creosote) of the internal ceramic components and accessories. Ceramic components and accessories can also be scraped with a plastic brush or scraper.

You can wipe your Saffire grill down with a terry cloth or microfiber towel to spruce up the exterior. Cooking grids can be brushed with a grill brush, or scrubbed with a grill stone. Periodically remove your internal components to clean out any pieces of lump or ash from around the firebox or fire ring. DO NOT USE HARSH CHEMICALS TO CLEAN YOUR GRILL. Lemon Pledge works nicely to shine up the exterior of your Saffire. Be sure to wipe all the pledge free of your grill before using it.

The outside of my grill looks like it has small cracks on the surface. Is this a defect?

No. The effect is called crazing. It is not a crack in your ceramic or a defect in the glaze. Crazing is a natural result from the extremely high temperatures Saffire uses to fire and glaze your grill to a high glossy onyx black, jasper red, or sapphire blue. Some kamados have a dull, flat finish. This is designed to hide the appearance of blemishes in the ceramics or glaze. It also reduces the initial visibility of crazing, which appears over time.

Contact your local Authorized Saffire dealer for replacement gasket. If you do not have an Authorized dealer near you, call 877-314-7455 or visit our website.

Contact your local Authorized Saffire dealer for touch up paint. If you do not have an Authorized dealer near you, call 877-314-7455.

Some replacement parts are out of stock. Call Saffire at 877-314-7455 for details.

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