FAQ

Frequently Asked Questions

Warranty and Registration

Visit our website and complete the registration form.

Absolutely. Visit our website and complete the warranty form or call 877-314-7455.

It can be scary to see a crack. It is important to know that cracks relieve the stress of your firebox’s repeated expansion and contraction. They do not affect your grill’s performance. You may continue using your firebox until it no longer supports the fire ring.

If the firebox breaks, submit a warranty claim on our website, or call 877-314-7455.

PLATINUM AND SILVER SERIES GRILLS (models SGUS15 (Silver only), SGUS19 & SGUS23):

Lifetime*

Ceramics: Dome, base, firebox and fire ring.

Stainless Steel Parts: Chimney top control, hinge, bands, side shelf hardware, 304 stainless handle and side shelves (Platinum Class only), 304 stainless steel cart (excluding casters), ash door and

Smokin’ Chip Feeder access port.

7 Years*: Cooking grid and 202 stainless steel cart

 

1 year*: Cast iron fire-grate, thermometer, gasket,

metal and ceramic accessory parts.

BRONZE SERIES GRILLS (models SGUB15, SGUB19 & SGUB23):

Lifetime*: Ceramic dome, base, firebox and fire ring.

7 Years*: All metal parts unless otherwise specified below.

1 Year*: Cast iron fire-grate, thermometer, gasket,

metal and ceramic accessory parts.

Review the full Saffire warranty here.

 

Saffire offers a 1 year warranty on wood tables for manufacturer’s defects that inhibit the function of the table. Cosmetic defects are not under warranty.

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