FAQ

Frequently Asked Questions

Information About Saffire Grills

Every Saffire Grill includes the ceramic dome and base, steel hardware (bands, hinge, top temperature control, patented chip feeder port, ash door) internal parts (ceramic firebox and fire ring, cooking grid elevator, and cooking grid), temperature gauge, and accessories (heat deflector and ash tool). Ask your Saffire dealer what specials they have available on additional accessories, carts, wood tables, etc.

Pricing can be found at your local dealer, or on the Saffire Shop page.

The Saffire website serves as the online sales portal for Authorized Saffire dealers in the continental United States. We arrange for our dealerships to fulfill online Saffire orders including local pickup or delivery. All you have to do is specify local delivery in the notes on your order and we will arrange for our dealers to deliver your Saffire to your doorstep.

All online and drop ship orders are delivered to your driveway or doorstep. If you would like to include setup and placement in your backyard or outdoor kitchen, select the White Glove Service product and add it to your shopping cart before checking out. You will be contacted in advance to arrange complete setup of your Saffire grill wherever you designate on your property. If you have any questions about this product, call 877-314-7455.

Do you want to sell the best kamado on the market? Fill out our contact form and our Sales Team will contact you within 24 hours.

Saffire is a specialty kamado for specialty buyers at a bargain price. Dealerships can be confident that Saffire customer service will support them and their customers. If you have any questions about our dealer service, call 877-314-7455 x108 for details.

All Saffire grills have the same ceramic components. The difference between the classes is the hardware. 

A Bronze Saffire comes with powder coated steel bands, hinge, and a cast iron top temperature control. Bronze Saffire carts are powder coated steel.

A Silver Saffire comes with 304 stainless steel bands, hinge and top temperature control. Silver carts come in 202 Stainless steel. Read about why 304 stainless steel is better than the rest here.

Platinum Saffire grills include a 304 stainless handle and the Platinum carts are 304 stainless steel with 304 stainless steel side shelves. Sapphire Blue Saffire grills come exclusively in Platinum Class.

Parts and Maintenance

Your Saffire Grill is a high performance machine, capable of cooking from 150-750 degrees Fahrenheit. Regular contraction and expansion across a wide temperature range could occasionally require maintenance. Periodically check your nuts for tightness and adjust. Check your temperature gauge and probe, and interior components. If you have any questions, contact Saffire Grills at 877-314-7455 or visit the Saffire Contact page.

Remove your ash on a regular basis to maintain proper air flow. Regular cleaning is not necessary. High heat burns can burn off grease and smoke buildup (creosote) of the internal ceramic components and accessories. Ceramic components and accessories can also be scraped with a plastic brush or scraper.

You can wipe your Saffire grill down with a terry cloth or microfiber towel to spruce up the exterior. Cooking grids can be brushed with a grill brush, or scrubbed with a grill stone. Periodically remove your internal components to clean out any pieces of lump or ash from around the firebox or fire ring. DO NOT USE HARSH CHEMICALS TO CLEAN YOUR GRILL. Lemon Pledge works nicely to shine up the exterior of your Saffire. Be sure to wipe all the pledge free of your grill before using it.

The outside of my grill looks like it has small cracks on the surface. Is this a defect?

No. The effect is called crazing. It is not a crack in your ceramic or a defect in the glaze. Crazing is a natural result from the extremely high temperatures Saffire uses to fire and glaze your grill to a high glossy onyx black, jasper red, or sapphire blue. Some kamados have a dull, flat finish. This is designed to hide the appearance of blemishes in the ceramics or glaze. It also reduces the initial visibility of crazing, which appears over time.

Contact your local Authorized Saffire dealer for replacement gasket. If you do not have an Authorized dealer near you, call 877-314-7455 or visit our website.

Contact your local Authorized Saffire dealer for touch up paint. If you do not have an Authorized dealer near you, call 877-314-7455.

Some replacement parts are out of stock. Call Saffire at 877-314-7455 for details.

Using My Saffire Grill

No. Your Saffire Grill does not need seasoning or “breaking in.”

You should use Natural Lump Charcoal to cook on your Saffire Grill. Natural lump charcoal burns cleanly with very little ash production. Charcoal briquettes are composed of wood byproducts, nitrates, anthracite coal, petroleum products, etc and using them will void your warranty.

Saffire does not recommend using lighter fluid to light your charcoal. Lighter fluid chemicals leave a residue that requires several high temperature non-cooking burns to clear away. Lighter fluid usage also voids your warranty.

A heat deflector is designed to block flames from touching the food on your Saffire cooking grid(s) converting your Saffire grill into a “smoke-only” smoker, and is now included with every Saffire grill.

Your Saffire grill’s design and construction also provides you with superior air control and the flexibility to smoke “low and slow” without a deflector for a more flame kissed flavor. Try both styles and pick your favorite!

Saffire’s superior air control allows tighter temperature control without relying on external “bells and whistles.” Air flow is the key. Adjusting your top and bottom vents controls the air flow through your Saffire grill. See the Saffire Manual page 11 for details on suggested settings. Also…

  1. Make sure you have enough lump charcoal in your firebox. Think about your Saffire Grill as a controlled camp fire. What kind of fire are you trying to build? Arrange the lump in your firebox to build a big fire, and fill the firebox to the brim. Visit the Saffire video page and watch the How to Light your Saffire Grill video for details on lighting.
  2. Check to see if your fuel is dry. Think of lump charcoal like you would wood. Wood can hold moisture in even when it looks dry. The same is true of lump charcoal. Make sure you store your charcoal away from the elements, preferably in an air tight, sealed container.
  3. Clear the air holes in your firebox of leftover lump or ashes to ensure proper air flow.
  4. Take a look at your temperature gauge. Contact the Saffire team if it is not reading correctly on the grill or after the “boil test”.

No. Your Saffire grill is solidly built for you to enjoy Grilling, Smoking, and Baking whatever the temperature is outside. Do not pour water in your Saffire to put out your fire. That could cause it to crack and will void your warranty.

Saffire recommends using a Build Kit on combustible surfaces. The Build Kit’s ceramic feet and stainless steel shield create an air buffer between the base of your Saffire grill and the combustible surface to prevent scorching or ignition. DO NOT LEAVE YOUR SAFFIRE OPEN AND UNATTENDED to avoid igniting combustible material or overheating your grill (1000+ degrees dome temperature). Review any local regulations regarding the placement of outdoor grills, smokers, cookers, etc. DO NOT USE INDOORS except when approved for commercial use.

It’s time to get smokin’! Unscrew the cap (aka “bellybutton”) on the chip feeder port. Load your chip feeder with the wood chips of your choice. Slide the chip feeder into the port and rotate it to dump the chips. Remove the chip feeder. Screw the cap back on. Now you’re in business!

This is your Efficiency Plate. Peel the white cover off your Efficiency Plate and put it below your firebox at the very bottom of your Saffire grill, feet down. The air between the plate and the bottom of your Saffire creates a buffer that helps your grill hold heat for long cooks better than any other kamado on the market!

Your Saffire grill is a high quality, top performance machine built for the outdoors. Grill covers are not necessary, but oftentimes reduce the need to clean the exterior from the elements. Make sure your grill is cool before covering to avoid condensation build up.

The 23″ XL Saffire grill originally came with a cooking grid and heat deflector similar to the one that came in the 19″ Large Saffire grill. The new deflector is a two piece half moon heat deflector for zoned cooking. The cooking grid can be flipped so the triangle portion rests closer to your charcoal with the legs of the elevator sticking up. The deflector pieces will rest on the metal triangle and the cooking grid will rest on the 3 feet of the cooking grid elevator arms. If you have any questions, please give us a call at 877-314-7455.

 

Until June 2016 the 23″ XL Saffire included the same Cooking Grid Elevator as the 19″ Large Saffire. However, the heat deflector comes in two pieces for zoned cooking. To use this in with the Cooking Grid Elevator, flip the elevator so the triangle is closer to the fire with the 3 legs sticking up. Place the pieces on the triangle and your cooking grid on the 3 feet of the elevator legs. Now you’re ready to smoke!

If you have any questions, please call us at 877-314-7455.

Warranty and Registration

Visit our website and complete the registration form.

Absolutely. Visit our website and complete the warranty form or call 877-314-7455.

It can be scary to see a crack. It is important to know that cracks relieve the stress of your firebox’s repeated expansion and contraction. They do not affect your grill’s performance. You may continue using your firebox until it no longer supports the fire ring.

If the firebox breaks, submit a warranty claim on our website, or call 877-314-7455.

PLATINUM AND SILVER SERIES GRILLS (models SGUS15 (Silver only), SGUS19 & SGUS23):

Lifetime*

Ceramics: Dome, base, firebox and fire ring.

Stainless Steel Parts: Chimney top control, hinge, bands, side shelf hardware, 304 stainless handle and side shelves (Platinum Class only), 304 stainless steel cart (excluding casters), ash door and

Smokin’ Chip Feeder access port.

7 Years*: Cooking grid and 202 stainless steel cart

 

1 year*: Cast iron fire-grate, thermometer, gasket,

metal and ceramic accessory parts.

BRONZE SERIES GRILLS (models SGUB15, SGUB19 & SGUB23):

Lifetime*: Ceramic dome, base, firebox and fire ring.

7 Years*: All metal parts unless otherwise specified below.

1 Year*: Cast iron fire-grate, thermometer, gasket,

metal and ceramic accessory parts.

Review the full Saffire warranty here.

 

Saffire offers a 1 year warranty on wood tables for manufacturer’s defects that inhibit the function of the table. Cosmetic defects are not under warranty.

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